Mercedes-Benz South West

Service rating:

first class customer service at reception and highly recommended service manager and team

Ellie Fowler from Mercedes-Benz South West

Thank you for your great review regarding your recent experience at Mercedes-Benz South West. We value all feedback from our customers as it allows us to continually improve our products and services for the benefit of our valued customers. I have passed your comments directly to the managers so that they can pass on your kind words to everyone involved. Thank you once again for your kind words. We hope to see you again in the future! All the best! Ellie

Mr Thomas for Mrs Thomas

Service rating:

We brought our car in for its first service. Quick, friendly and professional service by the staff. Matt was very helpful and kept me up to date with how the service was going along. Love the extra health check video of the car to let me know what needed to be done.

Ellie Fowler from Mercedes-Benz South West

Thank you for your great review regarding your recent experience at Mercedes-Benz South West. We value all feedback from our customers as it allows us to continually improve our products and services for the benefit of our valued customers. I have passed your comments directly to the managers so that they can pass on your kind words to Matt and everyone else involved. Thank you once again for your kind words. We hope to see you again in the future! All the best! Ellie

Miss De Kock

Service rating:

My car was collected from home on time & delivered back clean & serviced. What more would you expect from Mercedes?

Ellie Fowler from Mercedes-Benz South West

Thank you for your great review regarding your recent experience at Mercedes-Benz South West. We value all feedback from our customers as it allows us to continually improve our products and services for the benefit of our valued customers. I have passed your comments directly to the managers so that they can pass on your kind words to everyone involved. Thank you once again for your kind words. We hope to see you again in the future! All the best! Ellie

Anonymous customer

Service rating:

Everyone very helpful and nice.

Ellie Fowler from Mercedes-Benz South West

Thank you for your great review regarding your recent experience at Mercedes-Benz South West. We value all feedback from our customers as it allows us to continually improve our products and services for the benefit of our valued customers. I have passed your comments directly to the managers so that they can pass on your kind words to everyone involved. Thank you once again for your kind words. We hope to see you again in the future! All the best! Ellie

Mrs Roberts

Service rating:

kept us well informed

Ellie Fowler from Mercedes-Benz South West

Thank you for your great review regarding your recent experience at Mercedes-Benz South West. We value all feedback from our customers as it allows us to continually improve our products and services for the benefit of our valued customers. I have passed your comments directly to the managers so that they can pass on your kind words to everyone involved. Thank you once again for your kind words. We hope to see you again in the future! All the best! Ellie

Mrs Bennett

Service rating:

Overall the service received on choosing and purchasing the car was very good .Courteous friendly and helpful .However there were a few incidents that left me with a little concern.
Firstly the car was not available on the agreed viewing date and time but it was agreed to bring the car to our home the next day .Test drove it liked it and agreed to purchase.
Secondly only one set of keys available on the handover but again 2nd set would be delivered to our home the next day .It also transpired I had forgot to remove the toll bridge tag from the windscreen of my old car ( part exchanged ) this would also be delivered with the 2nd set of keys..
To date after trying to contact the sales person and other sales staff on several occasions including leaving messages no indication of when we are likely to get our 2nd keys and bridge tag .
I have also received some paper work from Mercedes relating to the purchase that does not appear to be for me .I was hoping to show this to your representative when they arrived with the other items.
Customer aftercare a little disappointing .

Ellie Fowler from Mercedes-Benz South West

Thank you for your review regarding your recent service at Mercedes-Benz South West. We appreciate all feedback from our customers as it allows us to continually improve our products and services for the benefit of our valued customers. I have passed your feedback onto the relevant manager so that they can investigate everything you have raised and get back to you. You should expect a response in a maximum of five working days. If I can be of any further assistance, please do not hesitate to contact me at ellie.fowler@mercedes-benzsouthwest.co.uk or call me on 01392 825045. Kind Regards Ellie

Mr Whyte

Service rating:

This vehicle was not purchased in 2019. It was purchased in March 2018. Post sale experience has been poor for reasons well known and on your file at Taunton. Individual sales members included only one who I would rate well, namely Alex Bryan, quite junior. Only one service team member concerned, namely, Matt Bond, would I rate well. The others were either bad or indifferent.

Ellie Fowler from Mercedes-Benz South West

Thank you for your review regarding your recent service at Mercedes-Benz South West. We appreciate all feedback from our customers as it allows us to continually improve our products and services for the benefit of our valued customers. I have passed your feedback onto the relevant manager so that they can investigate everything you have raised and get back to you. You should expect a response in a maximum of five working days. If I can be of any further assistance, please do not hesitate to contact me at ellie.fowler@mercedes-benzsouthwest.co.uk or call me on 01392 825045. Kind Regards Ellie

Mr Mann

Service rating:

It was all good

Ellie Fowler from Mercedes-Benz South West

Thank you for your great review regarding your recent experience at Mercedes-Benz South West. We value all feedback from our customers as it allows us to continually improve our products and services for the benefit of our valued customers. I have passed your comments directly to the managers so that they can pass on your kind words to everyone involved. Thank you once again for your kind words. We hope to see you again in the future! All the best! Ellie

Anonymous customer

Service rating:

It was all good

Ellie Fowler from Mercedes-Benz South West

Thank you for your great review regarding your recent experience at Mercedes-Benz South West. We value all feedback from our customers as it allows us to continually improve our products and services for the benefit of our valued customers. I have passed your comments directly to the managers so that they can pass on your kind words to everyone involved. Thank you once again for your kind words. We hope to see you again in the future! All the best! Ellie

Anonymous customer

Service rating:

excellent customer service, timely, courteous and kept well informed of the fault finding/ corrective actions.

Thank you :-)

Ellie Fowler from Mercedes-Benz South West

Thank you for your great review regarding your recent experience at Mercedes-Benz South West. We value all feedback from our customers as it allows us to continually improve our products and services for the benefit of our valued customers. I have passed your comments directly to the managers so that they can pass on your kind words to everyone involved. Thank you once again for your kind words. We hope to see you again in the future! All the best! Ellie

Mrs Liddiard

Service rating:

Service went well and on time.
Everything explained thoroughly.

Ellie Fowler from Mercedes-Benz South West

Thank you for your great review regarding your recent experience at Mercedes-Benz South West. We value all feedback from our customers as it allows us to continually improve our products and services for the benefit of our valued customers. I have passed your comments directly to the managers so that they can pass on your kind words to everyone involved. Thank you once again for your kind words. We hope to see you again in the future! All the best! Ellie

Mrs Kirk

Service rating:

Mercedes are very good at keeping me updated with regards to my car - always efficient

Ellie Fowler from Mercedes-Benz South West

Thank you for your great review regarding your recent experience at Mercedes-Benz South West. We value all feedback from our customers as it allows us to continually improve our products and services for the benefit of our valued customers. I have passed your comments directly to the managers so that they can pass on your kind words to everyone involved. Thank you once again for your kind words. We hope to see you again in the future! All the best! Ellie

Mrs Bransden

Service rating:

Really well looked after and nothing was too much trouble

Ellie Fowler from Mercedes-Benz South West

Thank you for your great review regarding your recent experience at Mercedes-Benz South West. We value all feedback from our customers as it allows us to continually improve our products and services for the benefit of our valued customers. I have passed your comments directly to the managers so that they can pass on your kind words to everyone involved. Thank you once again for your kind words. We hope to see you again in the future! All the best! Ellie

Mr Bailey

Service rating:

Yes I would highly recommend the service department at Plymouth.

Ellie Fowler from Mercedes-Benz South West

Thank you for your great review regarding your recent experience at Mercedes-Benz South West. We value all feedback from our customers as it allows us to continually improve our products and services for the benefit of our valued customers. I have passed your comments directly to the managers so that they can pass on your kind words to everyone involved. Thank you once again for your kind words. We hope to see you again in the future! All the best! Ellie

Mrs Haxby

Service rating:

Every thing was as it should be.

Ellie Fowler from Mercedes-Benz South West

Thank you for your great review regarding your recent experience at Mercedes-Benz South West. We value all feedback from our customers as it allows us to continually improve our products and services for the benefit of our valued customers. I have passed your comments directly to the managers so that they can pass on your kind words to everyone involved. Thank you once again for your kind words. We hope to see you again in the future! All the best! Ellie

Mr Welch

Service rating:

As expected great service

Ellie Fowler from Mercedes-Benz South West

Thank you for your great review regarding your recent experience at Mercedes-Benz South West. We value all feedback from our customers as it allows us to continually improve our products and services for the benefit of our valued customers. I have passed your comments directly to the managers so that they can pass on your kind words to everyone involved. Thank you once again for your kind words. We hope to see you again in the future! All the best! Ellie

Anonymous customer

Service rating:

Cheryl was excellent in dealing with my breakdown

Ellie Fowler from Mercedes-Benz South West

Thank you for your great review regarding your recent experience at Mercedes-Benz South West. We value all feedback from our customers as it allows us to continually improve our products and services for the benefit of our valued customers. I have passed your comments directly to the managers so that they can pass on your kind words to everyone involved. Thank you once again for your kind words. We hope to see you again in the future! All the best! Ellie

Anonymous customer

Service rating:

Our first experience with Mercedes Exeter, the service was first class, nothing was too much trouble

Ellie Fowler from Mercedes-Benz South West

Thank you for your great review regarding your recent experience at Mercedes-Benz South West. We value all feedback from our customers as it allows us to continually improve our products and services for the benefit of our valued customers. I have passed your comments directly to the managers so that they can pass on your kind words to everyone involved. Thank you once again for your kind words. We hope to see you again in the future! All the best! Ellie

Anonymous customer

Service rating:

Truly amazing. I was made feel very welcome. The knowledge and professionalism was outstanding. I am over the moon with my purchase. The taunton team are truly wonderful with customer service as their first and only concern. Brilliant experience and I shall be back when I need my next dream machine. Thank you Hannah Read

Ellie Fowler from Mercedes-Benz South West

Thank you for your great review regarding your recent experience at Mercedes-Benz South West. We value all feedback from our customers as it allows us to continually improve our products and services for the benefit of our valued customers. I have passed your comments directly to the managers so that they can pass on your kind words to everyone involved. Thank you once again for your kind words. We hope to see you again in the future! All the best! Ellie

Mrs Read

Service rating:

Friendly, efficient service!

Ellie Fowler from Mercedes-Benz South West

Thank you for your great review regarding your recent experience at Mercedes-Benz South West. We value all feedback from our customers as it allows us to continually improve our products and services for the benefit of our valued customers. I have passed your comments directly to the managers so that they can pass on your kind words to everyone involved. Thank you once again for your kind words. We hope to see you again in the future! All the best! Ellie

Dr Walker