Service rating:
Very professional from the moment i enquired about an A class. Told them what my budget was and what id like to aim to get for my money. Where the first car was nice it wasn't exactly what i wanted so given time they found exactly what i was looking for and more.
Mr Victor-John
Service rating:
Appalling customer service to obtain a replacement key. No sense of urgency or appreciation of impact vehicle usage loss can have on a customer. Mercedes required the car to be recovered (cost £125) to their depot for "identification" purposes then had to bring my partner back from holiday early because her name was on the logbook. Waited a further 5 days for a key turnaround (£295) from Germany!...When the key arrived the blade didn't fit and the battery in the fob was dead!!! Had to order a new blade and wait a further 5 days.I think Mercedes-Benz and Mercedes-Benz South West (Plymouth) this needs to be looked into from several customer service perspectives. Not what you expect from a top Marque.
Anonymous customer
Service rating:
Excellent service.
Mr Ansell
Service rating:
Excellent repair,
Slightly longer than expected, due to nature of repairs but totally kept up to date on invoice and communication details
Big thank you to Lucy (service manager) and the team for there quality and care of my vehicle SL55 AMG
Very happy customer
Mr Budd
Service rating:
Kept me informed of progress and on time
Mr & Mrs Knight
Service rating:
Excellent service all round
Mr Young
Service rating:
Very good prompt service from staff that were knoledable
Mr Sawyer
Service rating:
Excellent service from Brett from sourcing the perfect vehicle for us to delivery. A tremendous customer experience from start to completion.
Mr & Mrs Martin
Service rating:
Whilst the service was completed in the set 1.5 hours, I have to say I was very disappointed by the way we were spoken to as the customer. This isn't my first experience of this with Plymouth. Ive been told on my first visit, that the secondhand cars were down the front, so I went back to BMW, second visit was told the car was sold didn't offer anything else so we went to Stratford Upon Avon and got what we wanted. Then on a recall was told that there was a bus stop outside if we wanted to go to town, this time we were told that we should have booked a ride into town, which was the first time we knew of that, which we accepted but its the manner it was delivered, we run three cars and was looking to replace the Ranger Rover in the next six mouths, big question where?
We work on the principle that the customer is always right with our services.
Anonymous customer
Service rating:
no problems,and very efficent,car returned perfect.
Mrs Lowen
Service rating:
Collected and returned car as agreed, and phoned to advise when on their way. Produced video showing inspection of car which was helpful.
Mrs East
Service rating:
Excellent service from Mercedes-Benz Truro from the moment we first stepped into the showroom, through Customer delivery of our new car and post delivery checking everything was perfect.
A special thanks to Katherine and Graham who both worked so hard to facilitate the purchase of our dream new car.
Chris & Gill Langrish
Service rating:
Excellent, very efficient, polite, informative
Anonymous customer
Service rating:
Excellent pick up & delivery of my car. Good phone communication re work needed, when car was ready etc. A slight hiccup with the payment as service plan not taken into account, however this was put right speedily and with many apologies, so I would not mark the experience down on that account - all done with courtesy and a smile
Mrs Brown
Service rating:
Very efficient and polite
Mr Ashley
Service rating:
Excellent all round service
Mr Postle-Hacon
Service rating:
Highly recommended. Reception very welcoming & I was kept informed with the progress on my servicing. My car was ready on time with all problems fixed.
Mr Jury
Service rating:
I was able to have my car serviced at my convenience, it came back in perfect condition, the service was fast and efficient.
I would certainly return for my next service.
Mrs Healey
Service rating:
excellent service from louise sales, very good with the handover made sure that I was happy before I left the showroom
Mr O'Leary
Service rating:
Collected my car and returned it having done a service in between - polite and friendly staff.
Mrs Neal
