Welcome to Mercedes-Benz South West

Excellent service from start to finish. Always kept up to date and informed about car order.

Very good reception with Debby and everything went according to plan in respect of the service.

Excellent customer service from the initial enquiry through to purchase and pick up of new car
Laura was so helpful in finding the car I was looking for. She was very efficient and prompt with her call backs. She talked me through everything and answered any queries confidently showing good knowledge of the product.
Mark was very helpful with video calls explaining how things worked which gave me confidence in buying my first all electric car.
Laura arranged for a driver to collect me and when I arrived at Taunton showroom the handover went quickly and smoothly.
All in all it was a good experience and I am delighted with my new car.

Work done quickly and efficiently and ready when it was stated

Very efficient and personable. They were willing to listen and their attention to detail was brilliant.

As usual, friendly wecome. There was an unexpected problem on the car which took rather longer than usual, but all was sorted eventually.

Excellent customer service throughout. The car was ready at the agreed time, and everything completed to my satisfaction.

Always receive great service and this time was no different.
After being contacted by Mercedes to purchase my previous car back from me, they found me a new used car that met everything I was after.
Can’t thank them enough for their friendly service.

My car was collected and returned at no extra charge, not being mechanical I trust that all has been done that was needed and she seems to be going well!

Technically good (I assume !).
Collection and return of vehicle on the day efficient.
I was not told that the initial appointment was just diagnostic. If I'd known I'd have waited whilst it was done without my wife having to follow me out.
Also I didn't get the promised call the day before the repair appointment to tell me when the car would be picked up next day. When I rang I was told that the chap who usually did this was off that day !
Relatively minor things admittedly.