Mercedes-Benz South West

Service rating:

Prompt, polite & efficient will use again should need arise.

Mr Lury

Service rating:

As ever, a thoroughly satisfactory experience.

Ellie Fowler from Mercedes-Benz South West

Thank you for your great review regarding your recent experience at Mercedes-Benz South West. We value all feedback from our customers as it allows us to continually improve our products and services for the benefit of our valued customers. I have passed your comments directly to the managers so that they can pass on your kind words to everyone involved. Thank you once again for your kind words. We hope to see you again in the future! All the best! Ellie

Mr Buchanan-Jones

Service rating:

yes, on time when delivered & when collected

Ellie Fowler from Mercedes-Benz South West

Thank you for your great review regarding your recent experience at Mercedes-Benz South West. We value all feedback from our customers as it allows us to continually improve our products and services for the benefit of our valued customers. I have passed your comments directly to the managers so that they can pass on your kind words to everyone involved. Thank you once again for your kind words. We hope to see you again in the future! All the best! Ellie

Mr Gale

Service rating:

very helpful staff very polite many thanks to all concerned.

Ellie Fowler from Mercedes-Benz South West

Thank you for your great review regarding your recent experience at Mercedes-Benz South West. We value all feedback from our customers as it allows us to continually improve our products and services for the benefit of our valued customers. I have passed your comments directly to the managers so that they can pass on your kind words to everyone involved. Thank you once again for your kind words. We hope to see you again in the future! All the best! Ellie

Mr Read

Service rating:

They do what it says on the can!!

Ellie Fowler from Mercedes-Benz South West

Thank you for your great review regarding your recent experience at Mercedes-Benz South West. We value all feedback from our customers as it allows us to continually improve our products and services for the benefit of our valued customers. I have passed your comments directly to the managers so that they can pass on your kind words to everyone involved. Thank you once again for your kind words. We hope to see you again in the future! All the best! Ellie

Mr Bryant

Service rating:

Great work and brilliant customer service as always.

Ellie Fowler from Mercedes-Benz South West

Thank you for your great review regarding your recent experience at Mercedes-Benz South West. We value all feedback from our customers as it allows us to continually improve our products and services for the benefit of our valued customers. I have passed your comments directly to the managers so that they can pass on your kind words to everyone involved. Thank you once again for your kind words. We hope to see you again in the future! All the best! Ellie

Mr Rahman

Service rating:

An mot should not take 2 hours.
I asked for a quote for repairs,I never got one

Ellie Fowler from Mercedes-Benz South West

Thank you for your review following your service at Mercedes-Benz South West. We appreciate all feedback from our customers as it allows us to continually improve our products and services for the benefit of our valued customers. I must apologise for your recent experience with us and I have been in touch with the service team leader who was with you on the day, and they have assured me that the information you require has been sent across to you. Also, as a result of your feedback we have looked into everything you have raised to ensure that you see a difference upon the occasion of your next visit. Thank you once again for your feedback. If I can be of any further assistance please do not hesitate to get in contact with me directly on ellie.fowler@mercedes-benzsouthwest.co.uk or on 01392 825045. Kind Regards Ellie

Mrs Ferguson

Service rating:

Great service and always professional yet welcoming, this is the 2 nd car I have bought in 6 months from them and have / will recommend them to friends and business colleagues

Ellie Fowler from Mercedes-Benz South West

Thank you for your great review regarding your recent experience at Mercedes-Benz South West. We value all feedback from our customers as it allows us to continually improve our products and services for the benefit of our valued customers. I have passed your comments directly to the managers so that they can pass on your kind words to everyone involved. Thank you once again for your kind words. We hope to see you again in the future! All the best! Ellie

Mr Jones

Service rating:

Very professional & helpful

Ellie Fowler from Mercedes-Benz South West

Thank you for your great review regarding your recent experience at Mercedes-Benz South West. We value all feedback from our customers as it allows us to continually improve our products and services for the benefit of our valued customers. I have passed your comments directly to the managers so that they can pass on your kind words to everyone involved. Thank you once again for your kind words. We hope to see you again in the future! All the best! Ellie

Anonymous customer

Service rating:

Thanks for your efficiency and courtesy.

Ellie Fowler from Mercedes-Benz South West

Thank you for your great review regarding your recent experience at Mercedes-Benz South West. We value all feedback from our customers as it allows us to continually improve our products and services for the benefit of our valued customers. I have passed your comments directly to the managers so that they can pass on your kind words to everyone involved. Thank you once again for your kind words. We hope to see you again in the future! All the best! Ellie

Mr Ansell

Service rating:

Service & Mot we asked for tyre pressure sensor to be checked as it had a problem. We left being told it was all sorted only to drive 5 mins away & had same problem! Told it would sort itself out in a while it didn’t so had to go back another 1hour trip.!

Ellie Fowler from Mercedes-Benz South West

Thank you for your review regarding your recent service at Mercedes-Benz South West. We appreciate all feedback from our customers as it allows us to continually improve our products and services for the benefit of our valued customers. I have passed your feedback onto the relevant manager so that they can investigate everything you have raised and get back to you. You should expect a response in a maximum of five working days. If I can be of any further assistance, please do not hesitate to contact me at ellie.fowler@mercedes-benzsouthwest.co.uk or call me on 01392 825045. Kind Regards Ellie

Mrs Tripconey

Service rating:

Helpful service dept. staff member. Work completed within the agreed time frame. Erroneous malfunction message rectified without charge.

Ellie Fowler from Mercedes-Benz South West

Thank you for your great review regarding your recent experience at Mercedes-Benz South West. We value all feedback from our customers as it allows us to continually improve our products and services for the benefit of our valued customers. I have passed your comments directly to the managers so that they can pass on your kind words to everyone involved. Thank you once again for your kind words. We hope to see you again in the future! All the best! Ellie

Anonymous customer

Service rating:

Good use of video to show you issues. Helps make speedy decisions

Ellie Fowler from Mercedes-Benz South West

Thank you for your great review regarding your recent experience at Mercedes-Benz South West. We value all feedback from our customers as it allows us to continually improve our products and services for the benefit of our valued customers. I have passed your comments directly to the managers so that they can pass on your kind words to everyone involved. Thank you once again for your kind words. We hope to see you again in the future! All the best! Ellie

Mr Scott

Service rating:

Very professional, didnt mess about and would reccomend to friends an family

Ellie Fowler from Mercedes-Benz South West

Thank you for your great review regarding your recent experience at Mercedes-Benz South West. We value all feedback from our customers as it allows us to continually improve our products and services for the benefit of our valued customers. I have passed your comments directly to the managers so that they can pass on your kind words to everyone involved. Thank you once again for your kind words. We hope to see you again in the future! All the best! Ellie

Anonymous customer

Service rating:

there was a mix up with the service plan i asked fr it to be renewed at last service but it was not so i renewed online and thought it was ok but it seems the computers went down your end and it was never renewed even though i received a email saying was ok

Ellie Fowler from Mercedes-Benz South West

Thank you for your review following your service at Mercedes-Benz South West. We appreciate all feedback from our customers as it allows us to continually improve our products and services for the benefit of our valued customers. I must apologise for your recent experience with renewing your service plan. As a result of your feedback we have looked into this issue to ensure that this does not happen in the future. Thank you once again for your feedback. If I can be of any further assistance please do not hesitate to get in contact with me directly on ellie.fowler@mercedes-benzsouthwest.co.uk or on 01392 825045. Kind Regards Ellie

Mr Hart

Service rating:

Service was prompt and done well without problems

Ellie Fowler from Mercedes-Benz South West

Thank you for your great review regarding your recent experience at Mercedes-Benz South West. We value all feedback from our customers as it allows us to continually improve our products and services for the benefit of our valued customers. I have passed your comments directly to the managers so that they can pass on your kind words to everyone involved. Thank you once again for your kind words. We hope to see you again in the future! All the best! Ellie

Anonymous customer

Service rating:

Price quoted for replacement front disc's and pads of £480 is excessive.
I have now had them replaced by an independent highly qualified technician with
with genuine Ate parts (higher standard than standard Mercedes Dealer parts)
At less than 40% of your quoted price!

Ellie Fowler from Mercedes-Benz South West

Thank you for your review regarding your recent service at Mercedes-Benz South West. We appreciate all feedback from our customers as it allows us to continually improve our products and services for the benefit of our valued customers. I have passed your feedback onto the relevant manager so that they can investigate everything you have raised and get back to you. You should expect a response in a maximum of five working days. If I can be of any further assistance, please do not hesitate to contact me at ellie.fowler@mercedes-benzsouthwest.co.uk or call me on 01392 825045. Kind Regards Ellie

Anonymous customer

Service rating:

The won’t give you a s**t after you buy a car. Trust me!

Ellie Fowler from Mercedes-Benz South West

Thank you for your review regarding your recent service at Mercedes-Benz South West. We appreciate all feedback from our customers as it allows us to continually improve our products and services for the benefit of our valued customers. I have passed your feedback onto the relevant manager so that they can investigate everything you have raised and get back to you. You should expect a response in a maximum of five working days. If I can be of any further assistance, please do not hesitate to contact me at ellie.fowler@mercedes-benzsouthwest.co.uk or call me on 01392 825045. Kind Regards Ellie

Anonymous customer

Service rating:

Excellent customer service and work carried out promptly.

Ellie Fowler from Mercedes-Benz South West

Thank you for your great review regarding your recent experience at Mercedes-Benz South West. We value all feedback from our customers as it allows us to continually improve our products and services for the benefit of our valued customers. I have passed your comments directly to the managers so that they can pass on your kind words to everyone involved. Thank you once again for your kind words. We hope to see you again in the future! All the best! Ellie

Mr Cunningham

Service rating:

Needed an MOT asap. Got booked in the next day at 8:30 am. Couldn't ask for better service.

Ellie Fowler from Mercedes-Benz South West

Thank you for your great review regarding your recent experience at Mercedes-Benz South West. We value all feedback from our customers as it allows us to continually improve our products and services for the benefit of our valued customers. I have passed your comments directly to the managers so that they can pass on your kind words to everyone involved. Thank you once again for your kind words. We hope to see you again in the future! All the best! Ellie

Mr Rescorl