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What our customers say

Service rating:

It was all good

Ellie Fowler from Mercedes-Benz South West

Thank you for your great review regarding your recent experience at Mercedes-Benz South West. We value all feedback from our customers as it allows us to continually improve our products and services for the benefit of our valued customers. I have passed your comments directly to the managers so that they can pass on your kind words to everyone involved. Thank you once again for your kind words. We hope to see you again in the future! All the best! Ellie

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Anonymous customer

Service rating:

It was all good

Ellie Fowler from Mercedes-Benz South West

Thank you for your great review regarding your recent experience at Mercedes-Benz South West. We value all feedback from our customers as it allows us to continually improve our products and services for the benefit of our valued customers. I have passed your comments directly to the managers so that they can pass on your kind words to everyone involved. Thank you once again for your kind words. We hope to see you again in the future! All the best! Ellie

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Anonymous customer

Service rating:

excellent customer service, timely, courteous and kept well informed of the fault finding/ corrective actions.

Thank you :-)

Ellie Fowler from Mercedes-Benz South West

Thank you for your great review regarding your recent experience at Mercedes-Benz South West. We value all feedback from our customers as it allows us to continually improve our products and services for the benefit of our valued customers. I have passed your comments directly to the managers so that they can pass on your kind words to everyone involved. Thank you once again for your kind words. We hope to see you again in the future! All the best! Ellie

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Mrs Liddiard

Service rating:

Service went well and on time.
Everything explained thoroughly.

Ellie Fowler from Mercedes-Benz South West

Thank you for your great review regarding your recent experience at Mercedes-Benz South West. We value all feedback from our customers as it allows us to continually improve our products and services for the benefit of our valued customers. I have passed your comments directly to the managers so that they can pass on your kind words to everyone involved. Thank you once again for your kind words. We hope to see you again in the future! All the best! Ellie

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Mrs Kirk

Service rating:

Mercedes are very good at keeping me updated with regards to my car - always efficient

Ellie Fowler from Mercedes-Benz South West

Thank you for your great review regarding your recent experience at Mercedes-Benz South West. We value all feedback from our customers as it allows us to continually improve our products and services for the benefit of our valued customers. I have passed your comments directly to the managers so that they can pass on your kind words to everyone involved. Thank you once again for your kind words. We hope to see you again in the future! All the best! Ellie

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Mrs Bransden

Service rating:

Really well looked after and nothing was too much trouble

Ellie Fowler from Mercedes-Benz South West

Thank you for your great review regarding your recent experience at Mercedes-Benz South West. We value all feedback from our customers as it allows us to continually improve our products and services for the benefit of our valued customers. I have passed your comments directly to the managers so that they can pass on your kind words to everyone involved. Thank you once again for your kind words. We hope to see you again in the future! All the best! Ellie

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Mr Bailey

Service rating:

Yes I would highly recommend the service department at Plymouth.

Ellie Fowler from Mercedes-Benz South West

Thank you for your great review regarding your recent experience at Mercedes-Benz South West. We value all feedback from our customers as it allows us to continually improve our products and services for the benefit of our valued customers. I have passed your comments directly to the managers so that they can pass on your kind words to everyone involved. Thank you once again for your kind words. We hope to see you again in the future! All the best! Ellie

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Mrs Haxby

Service rating:

Every thing was as it should be.

Ellie Fowler from Mercedes-Benz South West

Thank you for your great review regarding your recent experience at Mercedes-Benz South West. We value all feedback from our customers as it allows us to continually improve our products and services for the benefit of our valued customers. I have passed your comments directly to the managers so that they can pass on your kind words to everyone involved. Thank you once again for your kind words. We hope to see you again in the future! All the best! Ellie

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Mr Welch

Service rating:

As expected great service

Ellie Fowler from Mercedes-Benz South West

Thank you for your great review regarding your recent experience at Mercedes-Benz South West. We value all feedback from our customers as it allows us to continually improve our products and services for the benefit of our valued customers. I have passed your comments directly to the managers so that they can pass on your kind words to everyone involved. Thank you once again for your kind words. We hope to see you again in the future! All the best! Ellie

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Anonymous customer

Service rating:

Cheryl was excellent in dealing with my breakdown

Ellie Fowler from Mercedes-Benz South West

Thank you for your great review regarding your recent experience at Mercedes-Benz South West. We value all feedback from our customers as it allows us to continually improve our products and services for the benefit of our valued customers. I have passed your comments directly to the managers so that they can pass on your kind words to everyone involved. Thank you once again for your kind words. We hope to see you again in the future! All the best! Ellie

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Anonymous customer

Service rating:

Our first experience with Mercedes Exeter, the service was first class, nothing was too much trouble

Ellie Fowler from Mercedes-Benz South West

Thank you for your great review regarding your recent experience at Mercedes-Benz South West. We value all feedback from our customers as it allows us to continually improve our products and services for the benefit of our valued customers. I have passed your comments directly to the managers so that they can pass on your kind words to everyone involved. Thank you once again for your kind words. We hope to see you again in the future! All the best! Ellie

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Anonymous customer

Service rating:

Truly amazing. I was made feel very welcome. The knowledge and professionalism was outstanding. I am over the moon with my purchase. The taunton team are truly wonderful with customer service as their first and only concern. Brilliant experience and I shall be back when I need my next dream machine. Thank you Hannah Read

Ellie Fowler from Mercedes-Benz South West

Thank you for your great review regarding your recent experience at Mercedes-Benz South West. We value all feedback from our customers as it allows us to continually improve our products and services for the benefit of our valued customers. I have passed your comments directly to the managers so that they can pass on your kind words to everyone involved. Thank you once again for your kind words. We hope to see you again in the future! All the best! Ellie

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Mrs Read

Service rating:

Friendly, efficient service!

Ellie Fowler from Mercedes-Benz South West

Thank you for your great review regarding your recent experience at Mercedes-Benz South West. We value all feedback from our customers as it allows us to continually improve our products and services for the benefit of our valued customers. I have passed your comments directly to the managers so that they can pass on your kind words to everyone involved. Thank you once again for your kind words. We hope to see you again in the future! All the best! Ellie

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Dr Walker

Service rating:

The reception and staff were good. The car service went as planned and on time. My only criticism was the complimentary wash and valet appeared rushed and the car bodywork was dirty and smeared. The car interior was not very clean at all.

Ellie Fowler from Mercedes-Benz South West

Thank you for your great review regarding your recent experience at Mercedes-Benz South West. We value all feedback from our customers as it allows us to continually improve our products and services for the benefit of our valued customers. I have passed your comments directly to the managers so that they can pass on your kind words to everyone involved. Thank you once again for your kind words. We hope to see you again in the future! All the best! Ellie

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Anonymous customer

Service rating:

Amazing friendly staff, great service and nothing was too much trouble. Was always made to feel very welcome. Would highly recommend to anybody.

Ellie Fowler from Mercedes-Benz South West

Thank you for your great review regarding your recent experience at Mercedes-Benz South West. We value all feedback from our customers as it allows us to continually improve our products and services for the benefit of our valued customers. I have passed your comments directly to the managers so that they can pass on your kind words to everyone involved. Thank you once again for your kind words. We hope to see you again in the future! All the best! Ellie

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Anonymous customer

Service rating:

High quality service, polite and helpful team who are always ready to go that extra mile.

Ellie Fowler from Mercedes-Benz South West

Thank you for your great review regarding your recent experience at Mercedes-Benz South West. We value all feedback from our customers as it allows us to continually improve our products and services for the benefit of our valued customers. I have passed your comments directly to the managers so that they can pass on your kind words to everyone involved. Thank you once again for your kind words. We hope to see you again in the future! All the best! Ellie

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Anonymous customer

Service rating:

The service manager is amazing and so helpful and he’s there for you to resolve any issues

Ellie Fowler from Mercedes-Benz South West

Thank you for your great review regarding your recent experience at Mercedes-Benz South West. We value all feedback from our customers as it allows us to continually improve our products and services for the benefit of our valued customers. I have passed your comments directly to the managers so that they can pass on your kind words to everyone involved. Thank you once again for your kind words. We hope to see you again in the future! All the best! Ellie

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Mr Mechail

Service rating:

The service in Plymouth is always amazing . Always ready for you / offer coffee / room to work from if required / car to use . Thankyou you are amazing !

Ellie Fowler from Mercedes-Benz South West

Thank you for your great review regarding your recent experience at Mercedes-Benz South West. We value all feedback from our customers as it allows us to continually improve our products and services for the benefit of our valued customers. I have passed your comments directly to the managers so that they can pass on your kind words to everyone involved. Thank you once again for your kind words. We hope to see you again in the future! All the best! Ellie

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Ms Marks

Service rating:

I found them very efficient and helpful all the staff were very helpful and friendly

Ellie Fowler from Mercedes-Benz South West

Thank you for your great review regarding your recent experience at Mercedes-Benz South West. We value all feedback from our customers as it allows us to continually improve our products and services for the benefit of our valued customers. I have passed your comments directly to the managers so that they can pass on your kind words to everyone involved. Thank you once again for your kind words. We hope to see you again in the future! All the best! Ellie

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Mr Watts

Service rating:

All of the staff are always very friendly and polite and professional and it is a pleasure to bring the B Class in for a service or any other situation which might arise.
Also the car is always returned clean.
If we had a problem with cost of maintenance the staff went out of their way to try to meet a better price which is rather unusual for a dealership in today's climate.
Many thanks also to the service manager Steve who last year provided a spare wheel for the car because of an issue to do with a puncture and repair.
Keep up the same standard as it is a pleasure to bring the car into Exeter.
We would definitely recommend Mercedes-Benz South West for both sales and service.

Ellie Fowler from Mercedes-Benz South West

Thank you for your great review regarding your recent experience at Mercedes-Benz South West. We value all feedback from our customers as it allows us to continually improve our products and services for the benefit of our valued customers. I have passed your comments directly to the managers so that they can pass on your kind words to everyone involved. Thank you once again for your kind words. We hope to see you again in the future! All the best! Ellie

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Mr Jarvis

Average Feefo Rating

Overall service rating

4.6/5

Based on 1379 service reviews

View on Feefo

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