Initial Disclosure Document

City West Country Limited
Address: c/o Mercedes-Benz of Exeter, Matford Park Road, Exeter, EX2 8FD
Tel: 01392 822700

City West Country Limited is an appointed representative of ITC Compliance which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486). Permitted activities include advising on and arranging general insurance contracts and acting as a credit broker not a lender.

Finance – New Car Purchase

For New Car Purchases, acting as a credit broker, City West Country Limited can introduce you to our sole finance provider, Mercedes-Benz Financial Services UK Limited (MBFS). If MBFS are unable to make you an offer of finance, we will not introduce you to any other lenders. The only alternative to purchase a new vehicle will be a cash purchase.

Finance – Used Car Purchase

For Used Car Purchases, acting as a credit broker, City West Country Limited can introduce you to a limited number of finance providers to assist with the purchase of your vehicle. Our preferred partner is Mercedes Benz Financial Services UK Limited (MBFS). If they are unable to make you an offer of finance, we then seek to introduce you to other lenders on our panel. The lender we introduce you to, and available rates, will depend upon a number of factors including the vehicle, your personal circumstances and the likelihood of a lender to accept an application based on information provided. Accordingly, the options we present to you, from our limited panel of lenders, may not reflect the most competitive or impartial terms available in the market. When funding is not available from MBFS we can introduce you to the following providers:

Mercedes-Benz Financial Services UK Ltd., Black Horse Limited, Santander Consumer (UK) Plc, Evolution Funding Limited, Mann Island Finance Limited, DSG Financial Services Limited, 121 Finance Ltd, International Motors Finance Limited, Arval UK Limited, Mitsubishi HC Capital UK PLC, Lex Autolease Ltd, ALD Automotive Ltd.

Evolution Funding Limited, Mann Island Finance Limited, DSG Financial Services Limited use a panel of lenders, you will be advised who will be providing the finance prior to approval.

You are not tied to funding via our panel of lenders and have the right to seek alternative options. However, in doing so, this may impact upon any offers provided by our panel of lenders in relation to deposit contributions, servicing or other schemes.

Does City West Country Limited receive commission?

We are a commercial entity that expects to make a profit from this transaction. Consequently, lenders typically pay a commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions; some lenders may also provide preferential rates to us for the funding of our vehicle stock and may also provide financial support for our training and marketing.

Any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned. We do not charge a fee for our Consumer Credit services. We do not act as a financial adviser, or fiduciary. We act in our own interest, whichever lender we introduce you to, we will typically receive commission from them based on either a fixed fee or a fixed percentage of the amount you borrow. Any and all commission amounts will be fully disclosed to you as part of your sales journey. You will be required to give your fully informed consent to our receipt of this commission. By doing this, you acknowledge that you understand our role as a credit broker, and that we will receive a financial incentive if you enter into a finance agreement with a lender that we introduce you to. All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over, Guarantees may be required.

Insurance

City West Country Limited offer Tyre Insurance, Combined GAP, Lease/Contract Hire GAP, Alloy Wheel Insurance, Tyre and Alloy, SMART, Cosmetic, and act on behalf of a limited panel of insurance providers (see below).

Autoprotect, Car Care Plan, Premia Solutions

We do not charge fees for arranging insurance, we may however receive an economic benefit or retain a part of any premium by way of remuneration. Our sales agents may also be remunerated on the sale of individual products. Fees may be applied by insurers for such things as mid-term adjustments and cancellations. Please check the individual policy information for full details.

We hold any insurance money (premiums, refunds or claims money) as the agent of the insurer under a risk transfer agreement.

Basis of our Service

Finance / Insurance

We have taken steps to ensure that if, in the course of advising you, we make a recommendation; such recommendation will be suitable for your demands and needs at the time the recommendation is made. In assessing your demands and needs we may seek such information about your personal circumstances and objectives as might be relevant in order to enable us to identify your requirements. It is important that you provide us with accurate and relevant information.

Your Protection

We always aim to provide a first-class service, however if you have any cause for complaint any enquiry can be raised by either email, in writing or by telephoning ITC Compliance Limited, 3 Monarch Court, The Brooms, Emersons Green, Bristol, BS16 7FH [email protected], 0845 177 22 66 or 0117 4403700. Should you remain dissatisfied you have the right to ask the Financial Ombudsman Service to review your case. You should write to the Financial Ombudsman Service, Exchange Tower, London, E14 9SR. Telephone 0800 023 4567 or 0300 123 9123. Web address www.financial- ombudsman.org.uk You may be entitled to compensation should we be unable to meet our liabilities as an insurance intermediary under the Financial Services Compensation Scheme (FSCS). Your entitlement to compensation will depend upon the type of business and the circumstances of your claim. Insurance advising and arranging is covered for 90% of the claim, without any upper limit or for compulsory classes of insurance, insurance advising and arranging is covered for 100% of the claim, without any upper limit. Further information about compensation scheme arrangements is available from FSCS. Details of ITC Compliance Limited's authorisation can be confirmed by contacting the FCA on 0800 111 6768 or by visiting the FCA's website http://www.fca.org.uk/register

Under distance marketing rules you have a 14-day period in which to cancel the purchase (cooling off period) of the vehicle. If you are obtaining the vehicle on finance this cooling off period does not apply. Full detail will be provided by the finance company within their pre-contractual information.

Confidentiality and Data Protection

Your information will only be disclosed/provided to third parties for the purposes of providing, arranging, administering and renewing insurance contract(s) and for the purposes of monitoring and/or enforcing compliance with regulatory rules/codes. A list of these third parties can be found below. For full details of where your information will be sent and the purpose of such data transfer, please ask us.

Finance Partners

Mercedes-Benz Financial Services UK Ltd., Black Horse Limited, Santander Consumer (UK) Plc, Evolution Funding Limited, Mann Island Finance Limited, DSG Financial Services Limited, 121 Finance Ltd, International Motors Finance Limited, Arval UK Limited, Mitsubishi HC Capital UK PLC, Lex Autolease Ltd, ALD Automotive Ltd.

Insurance Partners

Autoprotect, Car Care Plan, Premia Solutions

Your information will be retained for a period of up to twelve years. During this time you have the right to obtain details of the information held and how it has been processed. If you would like to exercise any of these rights or have any concerns with how we are processing your data then please contact the Data Protection Officer at City West Country Limited, c/o Mercedes-Benz of Exeter, Matford Park Road, Exeter, EX2 8FD, 01392 82270.

If we are unable to resolve your concerns then you have the right to refer the matter to the Information Commissioner's Office. Further details about your rights and how to lodge a complaint can be found on the Information Commissioner's Office website www.ico.org.uk/for-the-public/

As an organisation we are committed to our customers receiving good consumer outcomes under the FCAʼs Consumer Duty.

The Consumer Duty means you should receive communications you can understand, products and services that meet your needs and offer fair value and you get the customer support you need, when you need it.

Should you require any additional support during your purchase please visit our links page which provides details of organisations who can offer additional guidance and support.

If at any time you feel you have not received the information or support you expect from us please contact us at the address or telephone number above.