How are we keeping you safe?

We are pleased to announce that our showroom doors have reopened in line with the easing of lockdown restrictions in England meaning you can return to our dealerships and speak with us face to face.

How Are We Keeping You Safe?

At Mercedes-Benz South West our highest priority is always the safety of our people; customers and staff alike. We all may have become accustomed to the new normal and we’re continuing to make changes to the way we do business, in order to keep you safe, and to keep delivering the Mercedes-Benz promise of the best, or nothing.

Throughout the pandemic we have been following Government advice and best practice to keep our community safe, and have implemented social distancing as well as additional distanced services so that you can still get the full Mercedes-Benz experience.

In Our Dealerships

Social Distancing: We have installed screens so that you can have a safe interaction with our sales and service teams. Please keep a 2m distance from other customers and staff when moving around our showrooms.

One Way Systems: There are one-way systems in place across our dealerships. Please follow the signs when moving around the site.

Face Coverings: As per government guidelines, it is a requirement to wear a face-covering when visiting our showrooms, if you can. Disposable masks will be available for you if you have forgotten yours.

Temperature Checks: As an extra safety precaution, daily temperature checks for staff and customers will be conducted when entering our dealerships.

Additional Cleaning: Throughout this pandemic we have increased regularity of cleaning and sanitization in our dealerships and vehicles in order to keep you safe.

Unaccompanied Test Drives: With an unaccompanied test drive, you can really focus on the drive! Our experts will walk you through the vehicle features and technology then let you see for yourself. Our team will be on hand when you get back to answer any questions or explain any additional features.

A Fully Sanitized Handover: We have implemented a fully sanitized handover process for vehicles, which focuses on sterilizing any contact points throughout and properly ventilating the vehicle. Dave Richardson, from our Taunton dealership, demonstrates below:

Coming to You

Of course, keeping safe is of paramount importance and we are also improving our services to help us come to you.

Test Drive from Home: We can come to you! Our Star Experts will deliver the vehicle to your home and wait while you take it for a spin. They will give you a full walk through of the vehicle before your drive so you can fully test out all the technology.

Live Video Appointments: Our team are on hand to answer your questions via Live Video chat, so that you can have your questions answered from the safety of your home.

Video Walkarounds: Our team can send you a video demonstrating all of the key features of the vehicle that you’re interested in. Let the team know your specific requirements and questions and they’ll be sure to answer these for you.

Remote Valuations for Part Exchange: You can now upload photos and videos of your vehicle to receive an estimated valuation for your part exchange. This will then be subject to a socially-distanced physical appraisal which we can complete at your home.

Free 48 Hour Delivery: If you purchase a vehicle from us we will get it delivered to your door in 48 hours*, with no extra cost. If you’ve got a vehicle for Part-Exchange, then we will collect it at the same time.  Our free, 48 hour delivery service has been created in accordance with guidance from Public Health England, and ensures safety and peace of mind while bringing you a very special delivery.

Collection & Delivery: Available for Service* and Part Exchange customers. We are able to collect your Part Exchange vehicle when dropping off your new one. For Service customers, our Collection and Delivery Service will collect and return your vehicle to your home/workplace.

Keeping things Clean: Wherever necessary we will be utilizing steering wheel and seat covers, and our vehicle technicians will be keeping to social distancing guidance when carrying out work on your vehicle. We will also be increasing our cleaning measure throughout the showrooms as well as in the vehicles.

Keeping our distance: We’ll be ensuring that everyone keeps a safe distance whether delivering your vehicle, or at our Drop & Go or Click & Collect points at the dealerships.

So whether you choose to visit a showroom, or you would prefer us to come to you, we’re still here to keep you moving.

From buying your next Mercedes-Benz to repairs and routine maintenance, we’re here to keep you moving. Contact us today to learn more about how we can help you.

* Only applicable once a purchase has been completed. Subject to vehicle availability and excludes weekends.