How are we keeping you safe?

At Mercedes-Benz South West our highest priority is always the safety of our people; customers and staff alike. As we all adapt to the ‘new normal’ we’re making changes to the way we do business, in order to keep you safe, and to keep delivering the Mercedes-Benz promise of the best, or nothing.

Throughout the pandemic we have been following Government advice and best practice to keep our community safe, and have implemented social distancing as well as additional distanced services so that you can still get the full Mercedes-Benz experience.

In Our Dealerships

Social Distancing: We have installed screens so that you can have a safe interaction with our sales and service teams. Please keep a 2m distance from other customers and staff when moving around our showrooms.

One Way Systems: There are one-way systems in place across our dealerships. Please follow the signs when moving around the site.

Face Coverings: As per government guidelines, it is a requirement to wear a face-covering when visiting our showrooms, if you can. Disposable masks will be available for you if you have forgotten yours.

Additional Cleaning: Throughout this pandemic we have increased regularity of cleaning and sanitization in our dealerships and vehicles in order to keep you safe.

A Fully Sanitized Handover: We have implemented a fully sanitized handover process for vehicles, which focuses on sterilizing any contact points throughout and properly ventilating the vehicle. Dave Richardson, from our Taunton dealership, demonstrates below:

Coming to You

Of course, keeping safe is of paramount importance and we are also improving our services to help us come to you.

Live Video Appointments: We can come to you! Our friendly team are on hand to answer your questions via Live Video chat, so that you can have your questions answered from the safety of your home.

Video Walkarounds: Our team can send you a video demonstrating all of the key features of the vehicle that you’re interested in. Let the team know your specific requirements and questions and they’ll be sure to answer these for you.

Unaccompanied Test Drives: We’ve updated our process to now offer unaccompanied test drives for our customers, so that you can still try the Mercedes-Benz experience before you buy.*

Remote Valuations for Part Exchange: You can now upload photos and videos of your vehicle to receive an estimated valuation for your part exchange. This will then be subject to a socially-distanced physical appraisal which we can complete at your home.

Free 48 Hour Delivery: If you purchase a car from us we will get it delivered to your door in 48 hours**, with no extra cost. If you’ve got a car for Part-Exchange, then we will collect it at the same time.  Our free, 48 hour delivery service has been created in accordance with guidance from Public Health England, and ensures safety and peace of mind while bringing you a very special delivery.

Collection & Delivery: Available for Service* and Part Exchange customers. We are able to collect your Part Exchange vehicle when dropping off your new one. For Service customers, our Collection and Delivery Service will collect and return your vehicle to your home/workplace.

Keeping things Clean: Wherever necessary we will be utilizing steering wheel and seat covers, and

our vehicle technicians will be keeping to social distancing guidance when carrying out work on your vehicle. We will also be increasing our cleaning measure throughout the showrooms as well as in the cars.

Keeping our distance: We’ll be ensuring that everyone keeps a safe distance whether delivering your vehicle, or at our Drop & Go or Click & Collect points at the dealerships.

From buying your next Mercedes-Benz to repairs and routine maintenance, we’re here to keep you moving. Contact us today to learn more about how we can help you.

*Unaccompanied test drives will be subject to time limits, pre-defined routes and to necessary checks.

** Only applicable once a purchase has been completed. Subject to vehicle availability and excludes weekends.

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