Our Statement on COVID-19 & the January 2021 Lockdown 

Dear Customer,

In addition to our previous communications throughout 2020, we would like to reassure you that the well-being of our customers and colleagues is still paramount. Throughout the pandemic we have been following Government advice and best practice to keep our community safe, and as such will be temporarily closing our retail showrooms for vehicle sales from today, Tuesday 5th January.

Whilst our physical showrooms will remain closed, our online showroom is fully functional and our sales teams are available (remotely) to answer any calls or queries you have. Please continue to either call 03301 730 280 or email info@mercedes-benzsouthwest.co.uk. Read our Step by Step Guide to Buying Online for more information on home delivery, Click & Collect, video appointments, unaccompanied test drives and our seamless online buying experience. 

With regards to our aftersales operations and in line with government advice, our service and parts departments will remain open and will continue to offer service, MOT and repairs. Our Lounge service will no longer be operating, but Collection/Delivery and Drop & Go appointments will continue as normal and in a Covid-compliant way.  

If you have an appointment booked please assume that it is going ahead as planned. Our team will be in touch to discuss any changes to your appointment should they be necessary. 

Learn more about how we’re keeping you safe. 

We will continue operating our Roadside Assistance service (Mobilo). We believe it is important that customers wishing to use their vehicles for essential travel are kept mobile, and we can still be contacted on 03301 730 280 to answer any questions you have.

Likewise, our Mercedes Benz Van (LCV) Workshops remain fully operational (as does our Service 24 operation) in order to continue our support to frontline workers.

I would again like to take this opportunity to thank our showroom staff who, throughout this challenging time, have continued to provide a warm and welcoming environment and great service to our loyal customers. I know that they will continue to do so as we adapt to the latest guidance. 

To our customers, thank you again for your ongoing support.

 

 

 

 

Mike Wickins

Managing Director, Mercedes-Benz South West

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