It is our pleasure to introduce our award winning Customer Service Team.
If you have called to book into our workshop, have had a query about one of our latest products or have opened up a live chat on our website, chances are you will have spoken to one of these guys.
Based out of our head office in Exeter, our team of seventeen Customer Support Agents are on hand seven days a week to ensure you receive the very best care. From your very first experience of Mercedes-Benz South West and throughout your vehicle ownership, you should expect nothing less than a premium level of service. It is in the hands of the Customer Service Team to ensure that this is the case.
You’ve seen a model you like on our website? They will arrange a call back from a product specialist. You can no longer make your MOT appointment? They will amend your booking. You’ve registered your interest in a new model? They’ll let you know when they are available to order.
They are also tasked with ensuring that each and every vehicle purchase or workshop visit has gone without a hitch. To this aim, within 48 hours of coming into us you will receive a call in which we will complete a short satisfaction questionnaire. This process allows us to remain close to you, the people we are here to serve, and to continue to provide a level service we are proud of.
On the rare occasion that something does go wrong, it is also our Customer Service Team who will ensure a suitable resolution is reached. Any negative feedback is shared throughout the business in order to promote learning and to minimize the risk of the same thing happening again.
These are just some of the reasons Mercedes-Benz South West has been awarded the Feefo Gold Trusted Service Award; an accolade awarded to businesses who receive over 50 4.5 star reviews over twelve months. Visit our reviews profile to see what our customers have to say about us.