In March this year Allan Smith contacted our Plymouth dealership in search of an Approved Used Mercedes-Benz SLK. Just over a week later he and his family returned to the showroom, this time to drive away their chosen SLK 200 BE AMG Sport.
We know that choosing the right car is always a momentous decision and that concerns around quality and running costs are naturally only heightened when choosing a used car. Our Approved Used assurance benefits are in place to give you exactly that peace of mind and to ensure that the experience of buying an Approved Used Mercedes-Benz is no different than buying a brand new one. But does it work?
We spoke to Allan who kindly told us about his experience.
How was your car search and did you find the vehicle and specification you were looking for?
“After hunting for an SLK for several weeks as a gift for my father, I decided to try the main Mercedes-Benz dealer in Plymouth. I had avoided them at first because I assumed there would be a main dealer price premium. After walking in and being greeted by Louise [Kidger], I sat down to a nice free cup of coffee and a cake. Judging by the luxury look of the dealership and the lovely service I was already thinking that the car price was going to be a lot higher than the other dealers and private sellers I’d already seen. To cut a long story short, it wasn’t! I found an extremely high specification 2013 SLK for the same price it would have been elsewhere – but with the added bonus of it being an authorised Mercedes used car.”
What were your reasons for choosing an Approved Used car from an official dealership, as opposed to other used car options?
“This means it has full Mercedes main dealer service history; is in immaculate condition throughout; has 12 months Mercedes warranty, has had a full health check [and] comes with 12 months roadside assistance. No other dealer was offering anywhere near this but still demanded the same or very close to the same price. l would always deal with Mercedes main dealers when purchasing a car of this quality.”
Tell us about your purchase experience.
“I paid a deposit and waited for final preparation. On returning to pick up the car, my mother, father and I were greeted, again, by Louise. The car was inside the showroom, hidden under a Mercedes cover, with a sign next to it greeting my mother and father by name. What an amazing experience. Mercedes-Benz made my dad feel like he was a king. He was so overwhelmed. This wasn’t special treatment just for us. This is how they do it at a Plymouth Mercedes-Benz. I’ve purchased [elsewhere] but have never experienced such a great team.”
Would you recommend buying an Approved Used car?
“My Mercedes SLK AMG is a fantastic drive: l am very pleased with its performance and accessories. The whole experience of visiting the Mercedes Showroom and speaking to sales staff who were so knowledgeable on the car through to selecting my car was very exciting. On the day I collected the car from Mercedes it was presented to an incredible standard and I was extremely impressed. The service is second to none and I feel really valued as a customer.”