Top rated customer service

Here at Mercedes-Benz South West, we are keen that the quality of our service matches the quality of our product. We place the customer at the heart of every business decision that we make, and we’re keen to set the benchmark for outstanding customer care. That’s why we are proud to be rated 4.6 stars on review platform Trustpilot.

“I had a fantastic experience at the Mercedes-Benz South West - Exeter. The staff were welcoming, knowledgeable, and genuinely helpful from the moment I applied for the car online. They took the time to understand what I was looking for and provided clear, honest information without any pressure. The sales department found & prepared the car for the handover within few days. Overall, the service exceeded my expectations. I would highly recommend this Mercedes saloon to anyone looking for a premium and stress-free car-buying experience.” Mr Vladimir on his experience at Mercedes-Benz of Exeter.

“Recently I travelled 330 miles to view a Mercedes-Benz Cla220d in Spectral Blue at the Truro Dealership. I was not disappointed, from the moment I drove onto the forecourt. I was greeted by a very pleasant well spoken sales executive Tamara-Crystal Kemp-Stannett. The whole experience was excellent from start to finish. Nothing was too much trouble, all my questions were answered in full. It really was 5 star treatment. I would highly recommend if you are looking for a New or Pre-owned Mercedes-Benz visiting The Truro Dealership.” Mr Greenwood on his experience at Mercedes-Benz of Truro.

“We had such a welcoming, friendly and helpful experience, and couldn’t have asked for more from the dealership. Mitchell in particular went above and beyond making us feel confident in who we were buying from. His friendly and understanding nature made it a fun experience rather than an overwhelming chore. The aftercare service so far has been wonderful and personal too which also makes a big difference. Could not recommend them enough, and I hope anyone who visits gets time with Mitchell.” Ms Holt on her experience at Mercedes-Benz of Plymouth.

“Every year I bring my E Class 450 Coupe over from Ireland to get it serviced by Mercedes Benz Taunton, the original supplier of the car. It is not a logical decision as there are Mercedes agents far closer to me and it is an expensive trip. I do it for one reason alone, the fantastic and friendly service and sales support I have received from Mercedes Benz Taunton down the years. This year was no exception and I could not have been better looked after by Sarai Hopkins who managed my visit. For me service is everything and I will travel a long way for the best.” Mr Clayton on his experience at Mercedes-Benz of Taunton.

“Outstanding experience using Mercedes South West for the second time around! It was an absolute pleasure dealing with the team for the purchase of our brand new GLC 43 and part exchange of our old car. Fin and Georgia were fantastic from start to finish, especially as we are over 150 miles away from Exeter. The car even arrived earlier than expected, and on delivery day, Doug made the exchange seamless. I wouldn’t hesitate to use Mercedes South West again. Highly recommended!” Paul on his experience with the Mercedes-Benz South West Online team.

If you would like to experience outstanding customer care during your next car purchase or service, contact your local dealership, or come in to see us any time! Our Customer Service specialists are on hand to make sure that we have provided you with the best service. If there is anything else that you need from us, please contact our customer service team.