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Frequently Asked Questions


Contact us


You can contact the Mercedes-Benz South West team by sending an email to info@mercedes-benzsouthwest.co.uk. Alternatively, you can call the team on 01392 822 700. You can also fill out a form, chat to us using our live chat, or connect with us via our live video call on our website.

Mercedes-Benz South West dealerships are open 7 days a week. Our dealership and department opening hours differ, so please click on your local dealership to see more information: Exeter, Plymouth, Taunton, Truro.

You can find our privacy policy here.

Of course, we are very grateful to receive feedback from our customers. You can review us on Trustpilot, Feefo and Google.

Buying Online


You can shop with us online or in-store. If you would prefer to visit us at one of our dealerships to ask us some questions, gather more information or complete a transaction, you can.

Alternatively, you can do all of this online on our website where you can reserve a car, apply for finance or pay in full, complete the transaction, or at any point speak to a member of our team via phone or live video call.

You will need to have fully purchased your vehicle before it’s delivered to you. Payment, or deposits for PCP or Hire Purchase contracts, will need to have arrived in our account before you can take delivery of your vehicle.

Yes. You can do this on our Value My Car page.

Servicing


You can make a booking online or call our online bookings team on 03301 730 280. We offer Drop & Go appointments, loan cars, as well as a Collection and Delivery Service.

Comprehensive Roadside Assistance comes free-of-charge for 3 years with any new Mercedes-Benz or 1 year with all Approved Used cars. This is maintained for any customers who service their cars with an official Mercedes-Benz Retailer.

If you are covered by our Roadside Assistance program this will still be available to you. If you require Roadside Assistance please contact +44 (0)207 975 7077.

For Van Customers: Our MobiloVan 24hr Support is also available. Contact UK: Call 44(0) 207 660 9991.

If we have diagnosed a fault on your vehicle, but are not able to do the necessary repairs before the end of your warranty you will be exempt from any charges.

Finance


Yes. You can find our finance calculator at the bottom of our product pages. You can use the finance calculator to choose your finance plan, adjust your term length and edit your initial deposit to find the perfect plan for you.

A member of our Sales Team would be more than happy to take you through all our finance products, their differences and benefits so you can decide which ones best suits you. You can visit us in-store, chat to us on live chat or connect with us using live video call.

All finance contracts are with Mercedes-Benz Financial Services. If you are concerned about meeting your payments or any aspect of your finance contract you should contact them on 0370 847 0700 or via email on oneworldcustomerservice@daimler.com with your vehicle registration, agreement number and reason for assistance.

Depending on which finance product you choose, you have a number of options when you reach the end of your agreement. These options can include:

1. Pay the Optional Purchase Payment to keep the car
2. Part-exchange it for another vehicle
3. Hand it back to the finance company
4. Sell it privately or to a dealer

Part Exchange and Sell


We take into account the age, mileage, condition and service history of the car to ensure we are offering an accurate part exchange price. To find out more, visit our Part Exchange page.

To successfully part exchange your vehicle, we will need:

1. MOT certificate
2. Service history print out and service book
3. V5 document
4. Owner’s manual
5. Spare key
6. Any accessories or parts that come with the car such as the parcel shelf

Yes. However, if the vehicle you are trading in is worth less than your finance settlement you will be required to pay the difference. Our team will be more than happy to discuss this with you and guide you through the process.

Yes you can. Our expert team will value your car for you and you can arrange to have it collected from your home or drop it off at your local Mercedes-Benz South West dealership.

Account


You can reset your password here.

You can find all the important documents you may need within your account. You can log in as and when you need to view documents such as quotations and confirmations.

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