Need to call Roadside Assistance? Call 00800 1777 7777.

Accident Assistance

Peace of mind motoring.

For your peace of mind, Mercedes-Benz offers comprehensive breakdown & accident cover, Mercedes Roadside Assistance, plus a revolutionary new vehicle safety system.

Comprehensive Roadside Assistance comes free-of-charge for 3 years with any new Mercedes-Benz or 1 year with all Approved Used cars.

Roadside Assistance

Do I qualify?

You can receive free Mercedes Roadside Assistance if any of the following factors apply to you:

  • 3 years free-of-charge with any new Mercedes-Benz purchased.
  • 1 year with all Approved Used Mercedes-Benz cars.
  • The cover is also available for customers with cars registered from 24 October 1998* and is automatically activated/renewed on completion of a service by Mercedes-Benz.

To book a service and renew your roadside assistance, click below:

Book a service.


Contact numbers when assistance is needed.

If you require immediate assistance contact 00800 1777 7777.

From abroad or a mobile phone, please call +44 (0) 207 9757077.

Always by your side.

  • Accident Assistance – No matter who is at fault for an accident, we will be by your side to help you get back on the road and to your destination.
  • Minor mishap [2] – If you suffer a mishap like a puncture, losing your keys, or running out of petrol, help is at hand.
  • Technical Breakdown [1] – If you can’t start your car or continue your journey for technical safety, or legal reasons, we’ll come and get you up and running.
  • Vandalism/attempted theft – If your journey is impeded for technical, safety, or legal reasons after vandalism or an attempted theft, we’ll be there.

Book a service.

QR Rescue Code

Rescue Assist from Mercedes-Benz.

The latest innovation in vehicle safety.

Rescue Assist is a new safety system from Mercedes-Benz that uses QR (Quick Response) Rescue Codes to give emergency services faster access to critical information at the scene of an accident.

All new Mercedes-Benz models are fitted with Rescue Assist QR Rescue Codes during production. For cars manufactured from 1990 onwards, Mercedes-Benz is offering a free-of-charge retro-fit service.

Book a free fitting.


*Originally first registered in the UK.
[1] Cars registered between 24/10/98 – 31/03/08 are covered for technical breakdown only.
[2] All cars registered after 01/04/08 are covered for minor mishap, accident assistance and vandalism/attempted theft.