smart FAQs

In this post we dive into some of the most frequently asked questions, from smart service plans to extended warranty, giving you the confidence you need when purchasing your smart.

Can I exchange my old smart for a new one?

Yes! If you are looking to part exchange your smart, we are able to offer you a free valuation instantly. Just fill out the form and a member of our team will be in touch with the next steps. If you would like more information about part exchange, contact us.

Can I purchase a smart on Motability?

The new generation of the smart #1 is available to be purchased on Motability. Speak with our team to find out more information on Motability. 

Does my smart come with Warranty?

All of our smarts come with a comprehensive three years warranty from new and twelve months warranty with Approved Used. However, you may be wondering what happens after this. You can choose to extend your warranty with us to cover you against any unexpected repair or replacement costs. Giving you peace of mind and confidence. smart batteries come with 8 years warranty and are covered up to 100,000km.

I want to set up/I have a query about my smart service plan, who do I speak to?

At smart South West, we have service plans to give your smart the TLC it needs. To set up or speak to someone regarding your smart service plan, contact our service team. 

I am coming to the end of my finance agreement/I need to speak to someone about my finance agreement, who do I speak to?

If you are coming to the end of your finance agreement, speak to our sales team to see what your options are. Should you need to contact us about your finance agreement, contact us and a member of our team will be in touch.

I need a diagnostic on my smart but I do not want to sign up for a service plan.

If you require any diagnostics on your smart, our team of qualified and experienced technicians are able to help. To book in your smart for a diagnostic, fill out our form or contact us and a member of our team will be in touch. 

How can I improve my battery range?

Having an efficient driving style can help improve your smarts battery range. Ensure that you are planning ahead and breaking in advance as harsh braking can affect the battery life. smarts also come equipped with eco mode which uses regenerative braking to recoup energy. 

How long does charging take?

The charging varies between our models. Please take a look at our models to find out further. 

If you have any more questions about smart, book an appointment or speak with our sales team today. Alternatively, contact us and a member of our team will be in touch.