Help

We will be communicating all changes via our email newsletters, on our social media channels (Facebook, Instagram, Twitter and LinkedIn), as well as via the news pages of our website. If you have any queries, please contact us on 03301 730 280 or email info@mercedes-benzsouthwest.co.uk.

We are following government guidance regarding face coverings in shops, and politely request that customers wear face coverings when inside our dealerships when visiting any of our departments, including leaving your car with us for Drop & Go appointments.

Masks will be available from reception if you don’t have one.

Each of our dealerships has a unique QR code for you to check in using the NHS Track & Trace App. We would appreciate it if you could check in during your visit. If you are unsure of where the code is please do not hesitate to ask our team.

ServiceCare customers (with either Mercedes-Benz UK or Mercedes-Benz South West administered plans) who are unable to have their service completed at the scheduled time or until after expiry date of the plan, providing the plan is either paid in full or the direct debit continues until fully paid, your plan will still be honoured.

If you are covered by our Roadside Assistance program this will still be available to you. If you require Roadside Assistance please contact +44 (0)207 975 7077.

Comprehensive Roadside Assistance comes free-of-charge for 3 years with any new Mercedes-Benz or 1 year with all Approved Used cars. This is maintained for any customers who service their cars with an official Mercedes-Benz Retailer.
For Van Customers: Our MobiloVan 24hr Support is also available. Contact UK: Call 44(0) 207 660 9991.

If we have diagnosed a fault on your vehicle, but are not able to do the necessary repairs before the end of your warranty you will be exempt from any charges.

Yes, our Sales teams are happy to discuss this with you and deposits can be taken over the phone. Please contact us on 03301 730 280 or email info@mercedes-benzsouthwest.co.uk to discuss your requirements, we’d love to hear from you.

You will need to have fully purchased your vehicle before it’s delivered to you. Payment, or deposits for PCP or Hire Purchase contracts, will need to have arrived in our account before you can take delivery of your vehicle.

The first payment will be taken one month after your finance agreement is activated. Our sales team will be able to provide details on this as you go through the purchase of your vehicle.

Your application to purchase a vehicle will be subject to the usual credit checks with Mercedes-Benz Finance. Our Sales Teams will go through this with you, please contact us to discuss your options in more detail.

A free Collection and Delivery Service is now available, or our 48 Hour Safe Delivery Guarantee* can have your vehicle delivered to your door with two days. Read more about our socially distanced services.

To find out more read our Step by Step Guide to Buying online or call 03301 730 280.

*For full terms and conditions please visit: https://www.mercedes-benzsouthwest.co.uk/collection-and-delivery

Unfortunately, due to government guidelines we are unable to offer test drives at this time. However, we are able to offer a video tour of any vehicle you may be interested in with a member of our sales team. Once government restrictions allow us, we will be able to offer test drives again.

From Tuesday 5th January our dealerships will be closed and so appointments will be carried out by video or phone call. We are able to answer questions, discuss quotes and do vehicle demonstrations (via video) from the comfort and safety of you own home.

Simply use our contact us form to get in touch with your local dealership.

Mercedes-Benz Financial Services are offering customers a short-term extension of up to three months added to the end of their contract, should this be necessary. If you would like to discuss this option please contact extensions@daimler.com.