Frequently Asked Questions

Topics

Servicing & Workshop Queries
Purchase & Part Exchange
Finance & Contract Queries
Motability
Contact Us

  • Is Mercedes-Benz South West open?

    Our retail showrooms for vehicle sales to the public from Thursday 5th November to Tuesday 1st December, in line with government guidance. Read more about how we’re keeping you safe.

    Our Online Showroom and our sales team will still be available to offer you a seamless, distance buying experience. 

    We will be reopening our dealerships from Wednesday 2nd December. Please follow our safety guidance and wear a face-covering while inside our dealerships.

    We will be updating our website with any changes as per the government advice. Visit your local dealership page for more information.

  • Where can I get the latest information from Mercedes-Benz South West?

    We will be communicating all changes via our email newsletters, on our social media channels (Facebook, Instagram, Twitter and LinkedIn), as well as via the news pages of our website. If you have any queries, please contact us on 03301 730 280 or email info@mercedes-benzsouthwest.co.uk.

  • Do I need to wear a face covering?

    We are following government guidance regarding face coverings in shops, and politely request that customers wear face coverings when inside our dealerships when visiting any of our departments, including leaving your car with us for Drop & Go appointments.

    Masks will be available from reception if you don’t have one.

     

  • Do I need to check-in using the Track & Trace App when visiting a showroom?

    Each of our dealerships has a unique QR code for you to check in using the NHS Track & Trace App. We would appreciate it if you could check in during your visit. If you are unsure of where the code is please do not hesitate to ask our team.

Servicing & Workshop Queries

  • What if my service or MOT is due?

    Our workshops are open and here to help. We are offering socially distanced Drop & Go appointments, as well as a Collection and Delivery Service for our customers.

    MOT:
    Any MOTs due after the 30th March – The UK government have confirmed that any MOTs due between the 30th March – 31st July 2020 will receive a six month extension. However, our workshops are open and happy to help as soon as you are ready to make an appointment.

    Service:
    For customers unable to attend a service appointment when their car’s service is due, a temporary revised limit for overdue services has been implemented:
    – For Mercedes-Benz cars, the limit has increased to 180 days / 3,728 mileage interval exceeded (previously 90 days / 1,864 mileage interval exceeded).
    – For smart, the limit has increased to 180 days / mileage interval exceeded by 20% (previously 90 days / mileage interval exceeded by 10%).

    If you still require a service on your vehicle you can make a booking online or call our online bookings team on 03301 730 280.

  • What if I have a Service Plan?

    ServiceCare customers (with either Mercedes-Benz UK or Mercedes-Benz South West administered plans) who are unable to have their service completed at the scheduled time or until after expiry date of the plan, providing the plan is either paid in full or the direct debit continues until fully paid, your plan will still be honoured.

  • What happens if I breakdown or have an accident during essential travel?

    If you are covered by our Roadside Assistance program this will still be available to you. If you require Roadside Assistance please contact 00800 1777 7777 or +44 (0)207 975 7077.

    Comprehensive Roadside Assistance comes free-of-charge for 3 years with any new Mercedes-Benz or 1 year with all Approved Used cars. This is maintained for any customers who service their cars with an official Mercedes-Benz Retailer.
    For Van Customers: Our MobiloVan 24hr Support is also available. Contact UK: Call 00800 3777 7777 or +44(0) 207 660 9991.

  • My Warranty is due to expire and there is a fault on my vehicle, will it still be covered?

    If we have diagnosed a fault on your vehicle, but are not able to do the necessary repairs before the end of your warranty you will be exempt from any charges.

Purchase & Part Exchange

Finance & Contract Queries

Motability

Contact Us

For any other queries, please call 03301 730 280.  Mercedes-Benz South West is fully operational, so please contact our switchboard who will be able to pass your query on to the correct staff member who will then assist you. Thank you for your continued understanding during these challenging times.